Cookie Policy

Cookies are small text files that are stored on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners. This Cookie Policy explains how SyncRefine uses cookies and similar technologies on our website and gives you information about your choices regarding cookies.

We use different types of cookies for various purposes: **Strictly Necessary Cookies** These cookies are essential for the website to function properly. They enable basic functions like page navigation, access to secure areas, and form submissions. The website cannot function properly without these cookies. Examples: • Session management cookies • Security cookies • Load balancing cookies • CSRF protection tokens **Performance and Analytics Cookies** These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our website's performance and user experience. Examples: • Google Analytics cookies (ga, gid, gat) • Page load time measurement • Error tracking and debugging • User behavior analysis **Functionality Cookies** These cookies enable enhanced functionality and personalization, such as remembering your preferences and settings. They may be set by us or by third-party providers. Examples: • Language preferences • Region/country selection • UI customization settings • Remember login states **Marketing and Targeting Cookies** These cookies are used to deliver advertising that is relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and help measure advertising effectiveness. Examples: • LinkedIn Insight Tag • Google Ads conversion tracking • Retargeting pixels • Social media advertising cookies

We work with trusted third-party services that may also set cookies on your device: **Google Analytics 4** • Purpose: Website analytics and performance monitoring • Data collected: Page views, user sessions, traffic sources, user behavior • Privacy: IP addresses are anonymized • Retention: 26 months (automatically deleted after this period) **Google Ads** • Purpose: Conversion tracking and advertising optimization • Data collected: Ad clicks, conversions, audience insights • Privacy: Uses aggregated and anonymized data • Control: Can be disabled through Google Ad Settings **LinkedIn Insight Tag** • Purpose: B2B marketing analytics and LinkedIn ad targeting • Data collected: Professional interests, company information, page engagement • Privacy: Aggregated professional demographics only • Control: Can be managed through LinkedIn privacy settings **Hotjar** (when enabled) • Purpose: User experience analysis through heatmaps and recordings • Data collected: Mouse movements, clicks, scroll behavior (anonymized) • Privacy: Personal data is masked and encrypted • Retention: 365 days maximum

We respect your privacy and give you control over cookie usage: **Consent Management** • When you first visit our website, you'll see a cookie consent banner • You can choose to accept all cookies or only necessary ones • You can access detailed settings to enable/disable specific cookie categories • Your preferences are stored locally and respected across all pages **Withdrawing Consent** • You can change your cookie preferences at any time • Look for the "Cookie Settings" link in our website footer • Your new preferences will take effect immediately • Previously stored cookies will be removed where possible **Browser Controls** Most browsers allow you to control cookies through their settings: • **Chrome**: Settings > Privacy and Security > Cookies and other site data • **Firefox**: Options > Privacy & Security > Cookies and Site Data • **Safari**: Preferences > Privacy > Manage Website Data • **Edge**: Settings > Cookies and site permissions **Disabling Cookies** You can disable all cookies through your browser, but please note: • Some website functionality may be limited • You may need to re-enter information on each visit • Personalization features will not work • Analytics helping us improve the site will be disabled

Different cookies have different retention periods: **Session Cookies** • Duration: Until you close your browser • Purpose: Maintain your session while browsing • Auto-deleted: When browser session ends **Persistent Cookies** • Duration: Varies by purpose (see details below) • Purpose: Remember preferences between visits • Auto-deleted: After specified expiry time **Specific Retention Periods:** *Necessary Cookies:* • Session cookies: Browser session only • Security tokens: 24 hours • Load balancing: 30 minutes *Analytics Cookies:* • Google Analytics: 26 months • Performance monitoring: 13 months • Error tracking: 30 days *Functionality Cookies:* • Language preferences: 12 months • UI settings: 6 months • Remember choices: 12 months *Marketing Cookies:* • Ad tracking: 90 days • Conversion pixels: 30 days • Retargeting: 180 days

Some of our third-party cookie providers may transfer data outside the European Economic Area (EEA): **Google Services (Analytics, Ads)** • Data may be processed in the United States • Google is certified under the EU-US Data Privacy Framework • Standard Contractual Clauses are in place • You can opt-out via Google's privacy controls **Other Third Parties** • We only work with providers that offer adequate data protection • All transfers comply with GDPR requirements • Appropriate safeguards are always in place **Your Rights** • You have the right to know where your data is processed • You can object to international transfers • Contact us for more information about specific transfers

We implement security measures to protect cookie data: **Technical Safeguards:** • Secure flag set for cookies transmitted over HTTPS • HttpOnly flag prevents JavaScript access to sensitive cookies • SameSite attribute prevents cross-site request forgery • Regular security audits and updates **Data Minimization:** • Only necessary data is stored in cookies • Personal information is encrypted when stored • Cookies are deleted when no longer needed • Regular cleanup of expired cookies **Access Controls:** • Strict access controls for cookie management systems • Employee training on data protection • Regular security assessments of third-party providers

We may update this Cookie Policy from time to time to reflect: • Changes in our cookie usage • New legal requirements • Updates to third-party services • Improvements in privacy practices **How We'll Notify You:** • Email notification to registered users (for significant changes) • Prominent notice on our website • Updated "last modified" date at the top of this policy • New consent request if required by law **Your Continued Use:** By continuing to use our website after changes are posted, you accept the updated Cookie Policy. If you don't agree with the changes, you can adjust your cookie settings or stop using our website.